211 Expansion Partner Portal

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Making the transition into adulthood is challenging, especially when young adults have disabilities. Support during this time is crucial, and Service Navigators know the services that can help during this transition. A 211 Service Navigator took a call from a woman who said she was calling on behalf of her son and daughter who were young adults. Her…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: When people are experiencing homelessness, it can be hard to work on long-term needs. People are looking for where they are going to spend the night, and how they will get their next meal. Fortunately, 211 Service Navigators can work on both short and long-term needs with people experiencing homelessness, and they are…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: When disaster strikes a community, 211 can help. 211 can act as a 24 hour source of information, so that people get the data they need, and do not have to tie up emergency phone numbers looking for answers. A resident of Leaf Rapids called 211 after she was evacuated from her community because of a wildfire that…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: When people want to help others, but are not sure where to start, 211 is there for them. 211 Service Navigators will listen attentively, and help to locate services and resources that can be of assistance. A 211 Service Navigator took a call from a female senior living in a village in New…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Sometimes people wonder if they can call 211 if they are not exactly sure what service they are seeking. They surely can call 211 even if they are not sure what to ask. 211 Service Navigators will talk with callers to understand their circumstances, and they will figure out needs and referrals together. A 211 Service Navigator took…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: When people want to help their loved ones, but do not know where to start, a phone call to 211 can help. 211 Service Navigators have experience in carefully assessing circumstances and are aware of the many services and resources available in the communities they serve. A 211 Service Navigator took a call…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: 211 is all about making connections. Often people are out or in a place where they are not able to search through many resources or websites. 211 can quickly link them to the resources that are needed. A pastor called 211 from Winnipeg and described seeing a woman in crisis on the corner of the street in front…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: 211 Service Navigators make efforts to control the pace of their interactions with inquirers, especially when the inquirers have more than one concern. They will take the time that 211 clients need to feel heard, and to go over options in a way that makes needed services easy to understand and access. A…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Everyone deserves to feel comfortable and included where they are receiving services. 211 Service Navigators will work with callers to find options that are open and welcoming to them. A mother called 211 looking for supports for her child who was trans. She was worried that her child was developing an eating disorder and wanted to find any…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Like everyone, people with mental health issues have many needs in addition to their mental health. 211 Service Navigators do not look at mental health issues in isolation. If someone does not have adequate income, housing or other basic needs, it is very difficult to move ahead with mental health issues. A 211…

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