Overall Call Trends

1)  Mental Health – stresses associated with COVID19, primarily around isolation and lack of normalcy

2) Financial – questions related to CERB, Employment Insurance, Disability Tax Credit payments,  and Caregiver Benefits

3) Health – COVID testing information, mobility aids, flu vaccinations and seniors living in long term care facilities needing support

4) Other – senior transportation services, housing help, driver’s test centres, legal information, What is 211? 

Caller Story

A caller in New Brunswick called on Friday stating that he had just returned to New Brunswick from Quebec to take care of his senior mother who lived alone.He had to leave his work in order to take care of his mother and he wanted to know what financial resources were available to him.  He was referred to Service Canada to apply for Employment Insurance and Caregiver Benefits. 

The caller called back a few hours later to thank the Community Navigator because he was able to connect with Service Canada and qualified for both programs. He was very appreciative of her help and wanted her to know how grateful he was that 211 was there to help him.