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Author: Guleen Singh

Caller Story – May 23, 2022

Caller Story – May 23, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Manitoba. New Brunswick: When people are facing complicated situations that they have never before experienced, it is reassuring to know that there is someone to talk to 24 hours a day. 211 Service Navigators will listen carefully and help callers come up with solutions that can help themselves and their loved ones. A 211 Service Navigator received a…

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Caller Story – May 16, 2022

Caller Story – May 16, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: When a partner becomes ill, often their partner needs to learn many new skills. This can be daunting in addition to their other responsibilities. 211 Service Navigators are there 24 hours to ensure that caregivers can find the right support services. A 211 Service Navigator took a call from a woman in a…

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Caller Story – May 09, 2022

Caller Story – May 09, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from New Brunswick. New Brunswick: Advocacy for a Senior J’ai reçu un appel d’un Monsieur qui tentait de rejoindre le programme de prestations pour les personnes âgées du Nouveau-Brunswick mais il disait qu’il ne pouvait pas les rejoindre, qu’il ne répondait pas et que leur message vocale disait la date de 2020 et non 2022. Il était assez fâché. What did…

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Caller Story – May 02, 2022

Caller Story – May 02, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Manitoba. New Brunswick: It can be difficult to find reliable information and resources even for community workers. They want to help clients, but it is especially hard if they are confronting issues that are new to them. 211 is open 24 hours a day, and will provide options and information for even the most difficult circumstances. A 211…

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Caller Story – April 25, 2022

Caller Story – April 25, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Manitoba. New Brunswick: Service Navigators know that clarifying people’s needs leads to better referrals. It is important for Service Navigators to gently probe at the beginning of the call, to make sure that all of a caller’s needs are satisfied by the referrals. A 211 Service Navigator took a call from a woman in Moncton. After probing and…

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Caller Story – April 18, 2022

Caller Story – April 18, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: A 211 Service Navigator took a call from a woman who needed help navigating the human service system. She explained that she had just arrived in the City of Moncton and that she and her boyfriend tried to find employment but with no success. She said they were very discouraged as they had…

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Caller Story – April 11, 2022

Caller Story – April 11, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: There is nothing more frustrating than knowing that a service exists, but being unable to find it. 211 Service Navigators are able to solve these mysteries and can help find callers the services that they need. A 211 Service Navigator took a call from a female from Westmorland County. The caller sounded a…

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Caller Story – April 04, 2022

Caller Story – April 04, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Manitoba. New Brunswick: When people are facing complicated situations that they have never before experienced, it is reassuring to know that there is someone to talk to 24 hours a day. 211 Service Navigators will listen carefully and help callers come up with solutions that can help themselves and their loved ones. A 211 Service Navigator received a…

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Caller Story – March 28, 2022

Caller Story – March 28, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Manitoba. New Brunswick: It is very upsetting to people when they do not know what is happening with an important application. 211 Service Navigators can help people connect with the right agency or department to get updates on their applications and assistance accessing services. A 211 Service Navigator received a call from a man who was looking to…

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Caller Story – March 21, 2022

Caller Story – March 21, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Manitoba. New Brunswick: It is very upsetting to people when they do not know what is happening with an important application. 211 Service Navigators can help people connect with the right agency or department to get updates on their applications and assistance accessing services. A 211 Service Navigator received a call from a man who was looking to…

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