211 Expansion Partner Portal

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Losing a job at any time can be extremely stressful; being terminated while someone is ill and depending on extended benefits through their job can be devastating. When the unexpected happens, people can speak with 211 Service Navigators who will help them come up with options to deal with their situation. A 211 Service Navigator took a call…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: There is so much variety and change in the human service system. Services are always changing, and as technology is more and more entrenched in people’s lives, there are increasing numbers of programs to help people learn to use and even afford technology. 211 Service Navigators use a large database where new information…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: One of the most helpful aspects of 211 is that people can call for a variety of reasons, and get help with very different needs – all in the same call. A woman called 211 and explained that she needed a place to do laundry, as her washing machine had broken and she could not afford to fix…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: When a caller has suffered a shock, they might not be ready or able to receive referrals right away. Service Navigators are sensitive to this, and can adapt by giving information and referrals in a way that works best for the client. A 211 Service Navigator received a call from a woman who…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: People seeking help for their loved ones often feel like they are going in circles and they cannot find the right resources. That is when a call to 211 can really help. 211 Service Navigators will carefully assess the situation and needs, and find the services that can assist. A 211 Service Navigator took a call from a…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Not only can people contact 211 Service Navigators via the telephone, email and chat, they can also request a response in another format. 211 Service Navigators are happy to send emails or texts if that is the easiest format for the caller to receive the response. A Service Navigator took a call from…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: The holiday season can be a stressful time for parents with low incomes. Holiday programs providing food hampers and toys for children can go a long way in helping parents to provide a happy holiday for their children. However, if parents do not know where to apply, they could miss out on this…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Starting life in a new country is daunting. So many items, large and small, are needed to set up a new home for a family. What is even more challenging is that since refugees are new to Canada, they often do not know where to look for community information. 211 Service Navigators are there 24 hours a day…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: When people want to help friends find services, but do not know who can help, 211 is a good first call. 211 Service Navigators can assess the situation and find the right referrals to make a hard situation better. A 211 Service Navigator received an online chat from someone who was looking for errand running help/grocery delivery resources…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: In times of crisis, 211 Service Navigators can calmly direct callers to the right service. They will connect people directly when necessary to ensure that callers are receiving the help they need right away. A 211 Service Navigator took a call from a woman in Saint John who was looking for the phone…

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