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Author: Guleen Singh

Caller Story – April 20, 2024

Caller Story – April 20, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Adjusting to the loss of a spouse is difficult, especially after being together for many years. 211 Service Navigators know services that can comfort those who are grieving and help them get through the pain of bereavement. A 211 Service Navigator took a call from an older adult who sounded very sad. He stated that he had recently…

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Caller Story – April 13, 2024

Caller Story – April 13, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: There are many great initiatives and programs for those in need. In many cases, however, people do not apply to programs that can help them because of a lack of knowledge of what is available and confusion about how to apply. 211 Service Navigators can give callers information about programs in their regions…

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Caller Story – April 06, 2024

Caller Story – April 06, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: It is so hard to watch a family member suffer from an addiction, but there is help available. 211 Service Navigators can look up mental health and addiction services 24 hours and can give inquirers information on many different options. A 211 Service Navigator received a chat from someone inquiring for supports on behalf of her family member….

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Caller Story – March 30, 2024

Caller Story – March 30, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: The needs of survivors of partner abuse do not disappear when the survivor leaves the relationship. They can still be in emotional and/or physical danger and need both practical and emotional support. A female caller contacted 211 in distress because she was being harassed by someone she had briefly dated. The male in…

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Caller Story – March 23, 2024

Caller Story – March 23, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Sometimes the exact service that a client needs does not exist or is not available. However, even in these situations, 211 Service Navigators will display a helpful attitude. They will brainstorm, and check out alternative options to try to give the caller new ideas and leads. A 211 Service Navigator took a call from an individual who stated…

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Caller Story – March 16, 2024

Caller Story – March 16, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Applications can be difficult to do at the best of times. However, when people are stressed it becomes very difficult to figure out various requirements. 211 is available 24 hours a day. They can answer straightforward questions about application processes and put people in touch with the help they need to apply for…

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Caller Story – March 09, 2024

Caller Story – March 09, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Even when problems seem to be overwhelming, speaking to someone else can open up possibilities and solutions that were not apparent before. 211 Service Navigators are always there to help others, even when problems seem insurmountable. A male in his late teens called 211 looking for support with their alcohol abuse and recent drug use. The inquirer stated…

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Caller Story – March 02, 2024

Caller Story – March 02, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Losing a job is a very stressful experience. People may need many different kinds of support: income assistance, help with job searches, basic needs and even counselling. 211 Service Navigators approach these calls holistically, and will offer more than one type of support if necessary. A female caller contacted 211 and she told…

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Caller Story – February 24, 2024

Caller Story – February 24, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Isolation is painful. However, there are many programs in the community to foster social connections. 211 Service Navigators know the services that can banish isolation and foster the social attachments that are so necessary for people. A 211 Service Navigator took a call from an older adult woman in Winnipeg who was feeling socially isolated. She was also…

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Caller Story – February 17, 2024

Caller Story – February 17, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: 211 Service Navigators are accustomed to unpredictable calls. They never know what the next call will bring. They will always listen and attempt to assist callers even when they are facing situations not involving typical social service requests. A 211 Service Navigator received a call from rural New Brunswick. A male caller had…

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