Caller Story – April 20, 2024

Caller Story – April 20, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba.


Adjusting to the loss of a spouse is difficult, especially after being together for many years. 211 Service Navigators know services that can comfort those who are grieving and help them get through the pain of bereavement.

A 211 Service Navigator took a call from an older adult who sounded very sad. He stated that he had recently lost his wife and was finding it hard to adjust to being without her. He said that he felt very lonely as his children were adults.

The 211 Service Navigator listened empathically and let him know that she wanted to help. She asked him some gentle probing questions about the kind of counselling he was looking for and where he lived. She found an agency that gives grief counselling and specifically works with older adults. They provide both individual grief counselling and support groups. The agency also has services to help older adults have ties to the community, such as an outreach program. This could help him feel less isolated.

The caller took down this information and thanked the Service Navigator. She encouraged him to call 211 anytime that he had a question about community services.

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