Caller Story – August 01, 2022
Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Newfoundland and Labrador.
Newfoundland and Labrador:
There is not a direct service for every need. However, 211 Service Navigators do not just give up. They have a problem solving discussion with a caller if at first they cannot give a referral. Together, a Service Navigator and a caller can often come up with a creative solution for the problem.
A senior on a fixed income called 211 looking for assistance. She told the Service Navigator that she is looking to have her home heating tank replaced. The caller uses furnace fuel to heat her home. She told the Service Navigator that she has gotten rebates previously for insulation and window replacement.
Rebates were not found for the oil tank specifically, but there is a rebate program for fuel. The Service Navigator suggested that the caller try the rebate program for fuel and the money saved with that could possibly save them money that could go towards the replacement of the home oil tank. The caller liked that idea and said that she would try it.
The Service Navigator wanted to make sure that the caller received the help she needed, and offered a follow up call to the senior. The caller agreed and they will connect soon to see how the referral worked out and if the senior needs additional assistance.