Caller Story – January 20, 2024

Caller Story – January 20, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador.

New Brunswick:

Many older adults want to live in their own homes for as long as possible. 211 Service Navigators want to help them do that, and they know the organizations and services that can help them live comfortably and safely in their homes.

A male older adult called 211 because he needed assistance in the home. He mentioned that he lived by himself and that he had injured himself at his home the week before his call to 211 because of his mobility issues.

The Service Navigator let him know that there was help available to make sure that he could enhance his safety at home. She referred the caller to the Department of Social Development to arrange for a social worker to visit him at home in order to complete an assessment of his needs to live safely and comfortably at home.

The Service Navigator also mentioned the Home First Program, which involves a home safety assessment for a possible grant to make home improvements for safety. The caller liked the sound of this program, so the Service Navigator enrolled the caller for that program and explained the next steps. The caller thanked the Service Navigator for her help and she urged him to call anytime he had questions like this.

Newfoundland and Labrador:

Coming to a new country can be exciting and exhilarating, but it can be disorienting as well. 211 Service Navigators are there to orient newcomers and refer them to services that can help them adapt and thrive in their new home.

A woman called 211 and did not know where to turn. The caller revealed that she was new to the province, and indeed, to Canada. She said that she was pregnant and seeking baby supplies. She was looking for newborn and baby clothes, an infant car seat as well as other baby supplies.”I need things for my baby who is coming soon,” she told the Service Navigator earnestly. She did not know anyone in the province and was seeking help. The caller also said that she wanted to get job search assistance for her husband who was currently looking for employment.

The Service Navigator told the caller that she would find some organizations to help. First, she found some organizations that assist with baby clothes and items. Then she found an organization that provides a variety of settlement services to newcomers to Canada as well as multiple ways for them to get connected to their new community. The organization even had a group for mothers. The same organization also had an employment component, which assists newcomers with services such as employment counselling and bridging programs.

The caller readily took all of the information down. The Service Navigator encouraged her to call again any time that she needed information on services in her new community.

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