Caller Story – March 30, 2024

Caller Story – March 30, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador.

New Brunswick:

The needs of survivors of partner abuse do not disappear when the survivor leaves the relationship. They can still be in emotional and/or physical danger and need both practical and emotional support.

A female caller contacted 211 in distress because she was being harassed by someone she had briefly dated. The male in question kept sending obscene texts to her and was refusing to go and pick up his belongings. The caller was overwhelmed and did not know what to do.

The Service Navigator informed the caller that she could contact the Royal Canadian Mounted Police (RCMP) about the situation – the male in question had a criminal record according to the caller.

With the caller’s permission, the Service Navigator also warm transferred the caller to a domestic violence outreach program, so they could give her emotional support and assist her at that moment. The Service Navigator offered to explain the situation to the agent before warm transferring the caller, and the caller agreed – this way the worker at the outreach program was up to speed and could help the caller as soon as possible.

Newfoundland and Labrador:

Adjusting to a new country is challenging to say the least. 211 Service Navigators are sensitive to the difficulties newcomers may face, and can direct them to services that can help them settle in their new home.

A 211 caller was trying to assist their neighbor who was new to Canada and to Newfoundland and Labrador. The neighbor was only able to speak a little bit of English, as they spoke Arabic as their first language.

The neighbor was a single mother who had two small children. They were seeking resources that could help them financially, but would require assistance in the form of interpretation/translation services and orientation/settlement. The caller was only able to provide limited assistance themselves. They needed to find connections in the community that could assist them. As the neighbour said: “”She has no help in the province; she’s on her own.”

The Service Navigator was able to provide two referrals, and let the caller know exactly how they could access the services. The neighbour said that they would contact 211 again if further information or direction were required.

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