Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba.
When people want to help friends find services, but do not know who can help, 211 is a good first call. 211 Service Navigators can assess the situation and find the right referrals to make a hard situation better.
A 211 Service Navigator received an online chat from someone who was looking for errand running help/grocery delivery resources for a friend. Their friend had mobility issues, and needed some transportation options as well.
The Service Navigator clarified with the caller what the exact needs of their friend were, and they discussed if the friend was receiving home care or not. The Service Navigator referred the caller to an organization that helps with errand running, but since there were not very many options for this service, they brainstormed what else could help.
The Service Navigator provided the contact information to a resource to help with food bank hamper delivery, and an organization that could provide door to door transportation for people with mobility issues. The inquirer also requested the links to all the websites for the resources provided, so he sent these to the inquirer as well.
The inquirer was thankful for the different ideas and options. They thanked 211 for the assistance, and said: “Thank you – you’re the best!”