Caller Story – October 18, 2021

Caller Story – October 18, 2021

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Newfoundland and Labrador.

Newfoundland and Labrador:

It can be intimidating to deal with home repairs that someone has never faced before. As with any situation that stresses a caller, Service Navigators will assess the circumstances and help callers make an action plan on what to do.

A senior called 211 and told the Service Navigator that she did not know what to do. Her hot water heater was not working, so she could not bathe. She wanted to have this fixed, but was not sure how to get started.

The Service Navigator asked several questions to make sure that she thoroughly understood what had happened. Together, she and the caller came up with a plan of how to get the hot water heater fixed.

The caller felt that she might need financial assistance to have the repairs done, as she had a low income. The Service Navigator let the caller know about the Provincial Home Repair Program, and how to apply for assistance. The caller thought that her home could have some electrical supply issues, so the Service Navigator gave her the contact information to

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