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Caller Story – October 21, 2023

Caller Story – October 21, 2023

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from New Brunswick. New Brunswick: Did you know that 211 can also help the helpers? Service Navigators are happy to give ideas and resources for people working or volunteering with services in the community. A caller contacted 211 because they were organizing a presentation for seniors in their town in New Brunswick and wanted to know more about 211’s services. The…

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Caller Story – October 07, 2023

Caller Story – October 07, 2023

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Service Navigators cannot know the resources to help in every single circumstance right away. In complex and unique situations, they may need to research options to find the right supports for the inquirer. Taking time to research may take a little longer, but can be instrumental in helping clients get what they need…

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Caller Story – September 09, 2023

Caller Story – September 09, 2023

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: The human service system can be very confusing, especially if one has never had to use certain services before. Calling the friendly Service Navigators at 211 is a great first step to finding needed services and understanding the system better. A 211 Service Navigator took a call from a female senior who had…

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Caller Story – September 02, 2023

Caller Story – September 02, 2023

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Witnessing a violent crime is extremely frightening and can bring up many negative emotions for witnesses. Witnesses need support too. 211 Service Navigators will find services and counselling for witnesses of crime. A father called 211, looking for legal and emotional support for his teenaged daughter. The daughter had used a fake identification card to access a dance…

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Caller Story – August 26, 2023

Caller Story – August 26, 2023

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: When people are concerned about someone they know, but do not know where to start, 211 is a good first call. Service Navigators will assess the situation and find resources and referrals that can help. A concerned landlord contacted 211 about an elderly tenant who was having difficulty caring for themselves. The landlord…

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Caller Story – August 12, 2023

Caller Story – August 12, 2023

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: It is especially difficult to look for work when someone is in a community that is new to them. They no longer have the same access to their personal networks and they do not know about the employment support services that they can access. Luckily, 211 is there 24 hours a day for…

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Caller Story – August 05, 2023

Caller Story – August 05, 2023

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Dental and oral care is an essential component of health. There are not many people who have not experienced the pain of a bad toothache. Yet with the cost of dental care, many people cannot afford the essential dental care that they need. 211 Service Navigators know about affordable and even some free options for dental care. They…

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