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Caller Story – June 29, 2024

Caller Story – June 29, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: It is so important to have social ties and connections to the community. People who have lost their partners can be especially vulnerable to isolation after the death of their loved one. 211 Service Navigators will take the lead from the caller, and help them find activities and groups that interest them, so that they can have more…

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Caller Story – June 22, 2024

Caller Story – June 22, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: When people have heard about a new program, but do not know how to access it, 211 is a good place to call. 211 Service Navigators work to make sure that they know current developments in the human service system, and are always happy to share what they know with callers, and connect…

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Caller Story – June 15, 2024

Caller Story – June 15, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Moving can be a disorienting time, especially for someone who has multiple needs. 211 Service Navigators are prepared to look up several types of services in order to help their callers thrive in their new community. A 211 Service Navigator took a call from a man in Winnipeg who was new to the city. He was in need…

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Caller Story – June 8, 2024

Caller Story – June 8, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: 211 Service Navigators need to thoroughly understand what a caller needs in order to make a referral that will help them. One important component of a needs assessment is finding out if a caller has reached out to other agencies before. Referring them to a place that has not successfully solved their problem…

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Caller Story – June 1, 2024

Caller Story – June 1, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: The right help at the right time makes settling in a new country so much easier. Newcomers can contact 211 anytime to receive up to date and trustworthy information about services in their new communities. A French-speaking newcomer to Canada called 211. He and his family had arrived in Canada just a few…

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Caller Story – May 25, 2024

Caller Story – May 25, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: 211 can be used by anyone. 211 Service Navigators are happy to inform other workers in the human services field about resources and options available in the community of which they may not have been aware. So many people work remotely or in the field and it can be a comfort to know that there is always someone…

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Caller Story – May 18, 2024

Caller Story – May 18, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: When people hear about a new program from friends or from the news, 211 is often their first call. 211 Service Navigators are always pleased to give information to callers about new programs. They are also aware that when questions become extremely detailed or about very specific situations, that it is best that…

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Caller Story – May 11, 2024

Caller Story – May 11, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: The right help at the right time makes settling in a new country so much easier. Newcomers can contact 211 anytime to receive up-to-date and trustworthy information about services in their new communities. A French-speaking newcomer to Canada called 211. He and his family had arrived in Canada just a few weeks before…

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Caller Story – May 04, 2024

Caller Story – May 04, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: 211 Service Navigators do not merely look up phone numbers in a database. They spend time thoroughly assessing clients’ situations and what they have already tried. They problem solve with clients and offer practical solutions and options. A caller to 211 was looking for a company that would wash all her walls. She had received a notice from…

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Caller Story – April 27, 2024

Caller Story – April 27, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Pregnancy can be a very exciting time, but it can also be confusing. There is so much to do to get ready for a new baby, especially around the health of the baby and the mother. 211 Service Navigators can help expectant parents find the right information and services on their journey towards…

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