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Caller Story – August 13, 2022

Caller Story – August 13, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Applying or renewing applications for programs can be stressful, especially for people who do not have reliable access to the Internet. 211 Service Navigators can help people find the necessary information and assistance to apply for the programs they need. A 211 Service Navigator took a call from a woman who wanted to…

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Caller Story – August 08, 2022

Caller Story – August 08, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: A situation does not have to be life or death to be important to a caller. It’s so important that people feel that there is somewhere to call when they do not have someone to talk to about a situation that is bothering them. A senior called 211 looking for assistance. She was upset and did not know…

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Caller Story – August 01, 2022

Caller Story – August 01, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Newfoundland and Labrador. Newfoundland and Labrador: There is not a direct service for every need. However, 211 Service Navigators do not just give up. They have a problem solving discussion with a caller if at first they cannot give a referral. Together, a Service Navigator and a caller can often come up with a creative solution for the problem. A…

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Caller Story – July 25, 2022

Caller Story – July 25, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Newfoundland and Labrador. Newfoundland and Labrador: There are few situations that are more frightening than not having a place to live. Youth who are facing this situation do not have to figure out options alone. There is help available 24 hours from 211 Service Navigators. They will assess the situation and find a safe place for youth in tough situations….

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Caller Story – July 18, 2022

Caller Story – July 18, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Manitoba. New Brunswick: Refugees have so many questions when they come to a new country. 211 Service Navigators will take the time to describe services and resources available to them that can help them to adjust and thrive in their new country. A 211 Service Navigator took a call from a mother who identified herself as a refugee….

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Caller Story – July 04, 2022

Caller Story – July 04, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Newfoundland and Labrador. Newfoundland and Labrador: When a child receives a diagnosis, it can be a very emotional time for a parent. There is the relief of knowing what is happening, but many other feelings can come up too. When a parent does not know where to access help for their child, 211 is a good place to start. 211…

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Caller Story – June 27, 2022

Caller Story – June 27, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Sometimes people call 211 without a clear idea of what they are seeking; they just know they need help. 211 Service Navigators are there to help them clarify their needs and find services to assist them. They are there to answer questions that callers didn’t even know they had.   A 211 Service Navigator took a call from…

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Caller Story – June 20, 2022

Caller Story – June 20, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from New Brunswick. New Brunswick: Sometimes it takes more than one call to completely solve a problem. That is why 211 Service Navigators suggest follow-up calls when there are urgent needs to address. During an initial call, a caller revealed that they were looking for food and/or food vouchers. They lived in rural Newfoundland, and their nearest food bank was two…

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Caller Story – June 13, 2022

Caller Story – June 13, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Manitoba. New Brunswick: Paying attention to how a caller feels about a problem is very important for 211 Service Navigators. Unless people feel heard and emotionally supported, it is hard for them to concentrate on problem-solving and referrals. Service Navigators understand this, and will let callers talk about a situation and how they feel about it at their…

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Caller Story – June 06, 2022

Caller Story – June 06, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from New Foundland. Newfoundland and Labrador: Request for Advocacy and Community Meals When people are upset, 211 Service Navigators can help them prioritize their needs, and make plans. Sometimes just talking to a Service Navigator can make a caller calm enough to be able to focus and decide what is most important in a hard situation.A 211 caller was in the…

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