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211 has Launched across Canada!

211 has Launched across Canada!

211 is a free, confidential service that connects people to critical social and community supports. We act as the front door to government and community services, helping people navigate the complex network of programs and services quickly to find what they need for their unique situation. 211 is accessible 24 hours a day, in over 150 languages. This award-winning service improves access to information and community services during a time of significant disruption. Click here to learn more about how 211 is being…

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Caller Story – October 1, 2022

Caller Story – October 1, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: It is so important that people feel connected to their communities and that their views matter. Since the pandemic began, those who do not have access to the Internet or who are not comfortable online have often felt excluded. Fortunately, they can still easily reach out to 211 by phone and connect to…

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Caller Story – September 24, 2022

Caller Story – September 24, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from Manitoba. New Brunswick: 211 Service Navigators provide information on a wide variety of programs, and can find organizations and assistance in the callers’ own communities, so that they can access what they need. A female caller in Winnipeg stated that she was interested in getting the Emergency Response Information Kit, also known as ERIK, for her mother who was an older…

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Caller Story – September 17, 2022

Caller Story – September 17, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick , Newfoundland and Labrador and Manitoba. New Brunswick: 211 Service Navigators are there 24 hours a day. They can help people get the help that they need during a crisis. A 211 Service Navigator took a call from a man who desperately needed mental health assistance. He was on the side of the road and calling from his cell…

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Caller Story – September 10, 2022

Caller Story – September 10, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from New Brunswick. New Brunswick: A 211 Service Navigator took a call from an older adult who was worried about not receiving the Emergency Food and Fuel Benefit. He explained that he had confirmed his bank account information many times and also checked his mailbox for a cheque, but nothing had come. He stated that he and his wife were older…

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Caller Story – September 3, 2022

Caller Story – September 3, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from Manitoba. Manitoba: Being a new parent is both challenging and confusing. 211 Service Navigators know the resources that can help people to successfully make the transition to being parents. A 211 Service Navigator took a call from a woman who was calling on behalf of her friend. She said that he was a new father who needed some support on learning…

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Caller Story – August 27, 2022

Caller Story – August 27, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Newfoundland and Labrador. Newfoundland and Labrador.: Sometimes the exact program that people need is not available. Even when that is the case, 211 Service Navigators will help clients to problem solve and find possible solutions to their difficulties. A woman called 211 looking for guidance. She has made many calls to organizations in her area regarding obtaining funding to pay…

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Caller Story – August 20, 2022

Caller Story – August 20, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from Manitoba. New Brunswick: Sometimes it is hard to know how exactly to help a loved one who is going through a difficult time. 211 Service Navigators are there 24 hours to listen and to suggest options that can help people get the assistance that they need. An individual called 211 saying that he was looking for help for a friend. His…

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Caller Story – August 13, 2022

Caller Story – August 13, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Applying or renewing applications for programs can be stressful, especially for people who do not have reliable access to the Internet. 211 Service Navigators can help people find the necessary information and assistance to apply for the programs they need. A 211 Service Navigator took a call from a woman who wanted to…

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Caller Story – August 08, 2022

Caller Story – August 08, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: A situation does not have to be life or death to be important to a caller. It’s so important that people feel that there is somewhere to call when they do not have someone to talk to about a situation that is bothering them. A senior called 211 looking for assistance. She was upset and did not know…

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Caller Story – August 01, 2022

Caller Story – August 01, 2022

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Newfoundland and Labrador. Newfoundland and Labrador: There is not a direct service for every need. However, 211 Service Navigators do not just give up. They have a problem solving discussion with a caller if at first they cannot give a referral. Together, a Service Navigator and a caller can often come up with a creative solution for the problem. A…

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