211 Expansion Partner Portal

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from Saskatchewan. Saskatchewan: Older Adult Seeking Legal Assistance An older adult called 211 unsure of how to navigate a situation involving slander that she and her husband were experiencing. The Service Navigator confirmed she was looking for legal information resources and clarified whether she preferred online or phone options. She indicated she preferred speaking with someone directly, as she had difficulty using…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Domestic Violence Support via Chat A woman reached out to 211 via chat, seeking support regarding an abusive relationship with her spouse. She confirmed she was in a safe location and not in immediate danger. She expressed a desire to leave the relationship and was looking for safe accommodation options. The Service Navigator…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from Manitoba and Saskatchewan. Manitoba: Survivor of Gender-Based Violence (GBV) in Crisis A woman called 211 and, when asked what help she needed, shared that she wanted to die but did not want to act on it. The Navigator conducted a lethality assessment. She was on a break at work, had no plan or means to harm herself, and said she wanted…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Access to Abortion for a Newcomer to Canada A 211 Service Navigator took a call from a newcomer to Canada living in Northern New Brunswick. She was looking for a clinic that could provide a free abortion in her area but was unsure how to find this service in her new community. The…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from Manitoba and Saskatchewan. Manitoba: Debt Counselling A 211 Service Navigator received a call from an older adult in Winnipeg who was seeking advice about what to do regarding a collection agency seeking payment for a past bill. The caller was distressed about this bill as it had grown significantly, and they could not afford the cost. The bill was continuing to…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Person With Disability Needing Connection A caller reached out to 211 on behalf of their sibling, a person in their thirties with an intellectual disability and depression. The sibling was a trained PSW but had not been receiving hours from their employer, and was struggling to manage independently following the recent loss of…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from Manitoba and Saskatchewan. Manitoba: Young Adult Experiencing Homelessness and Needing Support A young adult called 211 saying he felt constantly targeted and followed in his community. He was experiencing homelessness and had reached out to police and a mental health crisis line on multiple occasions without finding them helpful. The Navigator empathized with his distress and explored what support might work…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Gender-Based Violence (GBV) Survivor Needing Shelter/Housing A woman in Fredericton called 211 unsure of where to turn. She was in an abusive relationship and needed to leave with her son, a young adult in college. She lacked the funds for a rental deposit and was uncertain whether a shelter could accommodate her alongside…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from Manitoba and Saskatchewan. Manitoba: Caseworker Searching for Resources A caseworker called 211 on behalf of a young adult client with autism who was aging out of youth disability services. The client had been assessed as ineligible for provincial adult services and would need both housing and ongoing case management support. The Navigator identified the need for housing options including low-income rental…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Cancer Patient Needing Assistance A person living in Charlotte County reached out to 211 seeking help with transportation to cancer treatment in Saint John. Given the number of appointments required, the cost and physical demands of repeated travel were a significant concern. The Navigator identified both in-kind and financial assistance options. The individual…

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