211 Expansion Partner Portal

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba: Often 211 Service Navigators find that callers’ needs may be quite different than they first appear. By thoroughly assessing callers’ needs, Service Navigators provide referrals for what the caller really wants to accomplish. A senior called 211, first saying that he needed housing. Through probing, the Service Navigator discovered that the caller wanted to leave a personal care home….

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from Newfoundland and Labrador and New Brunswick: Newfoundland and Labrador: Parents of children with special needs are often unaware of programs that can assist them. That is why it is so important that they can reach 211 and find the support services that they and their children deserve. The caller and his spouse had worked in a sector of the economy hard…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from Manitoba and New Brunswick: Manitoba: It’s very hard for many people to admit they need help. Reaching out the first time can make someone feel very vulnerable. 211 Service Navigators are sensitive to the needs of first time callers and can make them feel more comfortable accessing services. A 211 Service Navigator took a call from a woman who said she…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador: New Brunswick: When people have several needs, it is hard to concentrate on the best plan forward. 211 Service Navigators can assist callers even when they have many different and pressing problems. A 211 Service Navigator took a call from a man in Moncton who was feeling overcome by worries. He had many concerns, and…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Manitoba: New Brunswick: No one looks forward to hunting for new housing, but during COVID, housing searches are even more daunting. Fortunately, 211 Service Navigators can let callers know where to start. A woman called 211 from Moncton and she wanted to know her housing options. She needed affordable housing, but she had no idea where to look….

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Each week we will post a summary of interesting and representative 211 calls.  Manitoba Senior Needing Home Support When people talk to 211 Service Navigators, they may start revealing new needs as the conversation continues. That is why a live answer service like 211 is so important. A 211 Service Navigator received a call from a senior male in Winnipeg who wanted to report a fraudulent email. After probing, the Service Navigator discovered that the man needed assistance cleaning his…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from New Brunswick: No one should have to live with fear and abuse. Calling 211 is a safe and confidential way to find support to leave an abusive situation. A single mother called 211 because she did not know how to access help. She had moved to New Brunswick from Ontario to live with her adult son, but he was being…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from New Brunswick: It is easy for anyone to get down during COVID. For people who have already been struggling with mental health, the burden can become too heavy. That’s why having a phone line like 211 is so important. A woman called 211 and told the Service Navigator that she needed help immediately. She shared that she has mental health…

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Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba: It’s so hard to be alone, especially when times are hard. That’s why it is so important that there is someone caring at the other end of the phone line. A 211 Service Navigator got a call from a senior in Winnipeg saying she felt sad and isolated. It was a struggle to do outside chores like snow shovelling…

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Nous afficherons un résumé provenant de cas réels d’appels téléphoniques du 211. Cette semaine, notre appel parvient du Nouveau-Brunswick: Une dame a appelé et a commencé son histoire en disant qu’elle bénéficiait de l’assurance emploi en ce moment. Elle voulait savoir s’il y avait des services qui pourraient l’aider. La navigatrice des ressources communautaires a commencé à poser diverses questions pour avoir une bonne compréhension de sa situation. Il a été découvert qu’elle était mère célibataire de 5 enfants pour…

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