Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Newfoundland and Labrador: A man called 211 looking for food assistance for the Christmas holiday. The caller has a child with health concerns and a disability and is struggling to make ends meet. Usually he accesses food from Family Aid so the Service Navigator contacted them on his behalf to see if they would be delivering food hampers this year….
Nous afficherons un résumé provenant de cas réels d’appels téléphoniques du 211. Cette semaine, notre appel parvient du Nouveau-Brunswick: Une dame a appelé le 211 en panique puisqu’elle dit ne pas pouvoir porter le masque communautaire. Elle indique avoir des crises de panique chaque fois, ce qui l’empêche de travailler. Elle n’a pas de médecin de famille et elle a besoin d’aide. Elle dit être très inquiète de sa situation financière, elle doit déménager et elle n’a pas d’emploi. Elle ne…
Each week we will post interesting and representative 211 calls. This week, we have a connection from New Brunswick: A 211 Service Navigator received a call from a woman in New Brunswick, who identified as being low-income and having a 13 year old son with special needs. She had been advocating on behalf of her son and was struggling to make the right connections to services. Additionally, the caller had no access to the internet at home which was making it…
Each week we will post interesting and representative 211 calls. This week, we have a connection from New Brunswick: An elderly woman called from a small town in New Brunswick, NB, saying that her furnace had broken, and she had no heat in her house. She was tight on money and could not afford to fix the broken furnace, so she had been using a gas fireplace that was working great for her, until it recently broke down as well….
Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba: In November, a woman called 211 identifying herself as a victim of domestic violence. She was looking to start over but was on her own without support from family. As with all domestic violence calls, the Service Navigator first assessed the caller’s immediate safety. She asked a number of questions and once it was determined that the caller was in…
Nous afficherons un résumé provenant de cas réels d’appels téléphoniques du 211. Cette semaine, notre appel parvient du Nouveau-Brunswick: Une personne âgée atteinte d’un handicap a appelé pour dire qu’il avait besoin de réparations domiciliaires, mais qu’il ne pouvait en terminer aucune en raison de ses revenus financiers. Le navigateur communautaire a demandé quelle était la source de revenus du client. Selon son revenu annuel, le client pourrait être éligible aux programmes offerts par le biais du Développement social (aide…
Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick: A father called on behalf of his daughter who he identified as having mental health issues. His daughter is 26 years old and currently living at home. He was looking for an agency that would help his daughter find affordable housing so that she could live independently in the community. He was referred to New Brunswick Social Development in…
Our stats page has been updated. It will be updated each Monday. We are also continuing to add elements to our data dashboard. We have added counts of COVID-19 calls and a chart that outlines the main topic areas of “identified needs”. There is a new Calls by City table too. New Caller Stories have been added too.
Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Manitoba: 211 New Brunswick Caller Location: Moncton NB A gentleman called and asked for help to do his income taxes. The Community Resource Navigator researched for resources and gave him the information about CVITP Volunteer tax preparation (free tax clinic). While providing the caller with this information, the Community Resource Navigator learned from the caller that he was…
Each week we will post a summary of interesting and representative 211 calls. This week, a caller from Manitoba: A woman called stating that she travelled with her boyfriend from a First Nations Community to Winnipeg. She has tested positive for COVID-19, is HIV positive and is also pregnant. They are being temporarily housed at a hotel in Winnipeg where they are self-isolating and in quarantine. The woman explained that she had left the First Nations Community in a hurry without any…