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Author: Guleen Singh

Caller Story – August 30, 2021

Caller Story – August 30, 2021

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: A woman called 2-1-1, suspecting that she had inhaled a toxic substance from a broken air compressor in a refrigerator. In most cases, the 211 Service Navigator at this point would urge the caller to hang up and call 9-1-1 if they were in a medical emergency where every minutecounts, however, the caller stated right away that she…

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Caller Story – August 23, 2021

Caller Story – August 23, 2021

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Newfoundland and Labrador. Newfoundland and Labrador: A senior man called 2-1-1 seeking assistance with finding a doctor that does home visits. The caller had been unable to find a service in his area that would do this. In addition, he was also looking for a provincially supported home care service due to his mobility issues. The 211 Service Navigator asked…

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Caller Story – August 09, 2021

Caller Story – August 09, 2021

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: 211 Service Navigators are trained to assess situations, help to problem-solve and come up with options for various difficult circumstances. A woman called 2-1-1 seeking help for a family member who was recovering at the hospital for a few weeks after getting COVID-19. Thankfully, their relative’s health was improving, but the caller shared that their financial situation wasn’t…

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Caller Story – August 16, 2021

Caller Story – August 16, 2021

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Newfoundland and Labrador. Newfoundland and Labrador: A woman called 2-1-1 to request for some guidance with cancelling her vaccination appointment. She shared that she was comfortable with the entire process of booking her appointment, but was surprised by how challenging it was to cancel. She expressed that she was frustrated because she was trying to do the right thing by…

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Caller Story – August 02, 2021

Caller Story – August 02, 2021

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: A woman called 2-1-1 seeking help for a family member who was recovering at the hospital for a few weeks after getting COVID-19. Thankfully, their relative’s health was improving, but the caller shared that their financial situation wasn’t looking too good. The caller had no idea how their relative would pay their rent, and she wasn’t sure if…

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Caller Story – July 19, 2021

Caller Story – July 19, 2021

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from New Brunswick New Brunswick: A 2-1-1 Service Navigator contacted a senior woman as a follow-up to a previous call. The caller had initially contacted 2-1-1 after being refused assistance with programs for home modifications. During her first call with 2-1-1, the Navigator handling the call had offered a follow-up to look at additional resources. During the follow-up call, the Service…

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Caller Story – July 12, 2021

Caller Story – July 12, 2021

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick, Manitoba and New Foundland and Labrador. New Brunswick: People in crisis need the right referrals. They cannot wait a long time for help. 211 Service Navigators know mental health services and can get callers the help that they need. A man called 211 and said that he needed to talk to someone. He was depressed and felt that he…

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Caller Story – June 28, 2021

Caller Story – June 28, 2021

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and New Foundland and Labrador. New Brunswick: Something as simple as a drive to the doctor can mean a great deal to someone who does not have access to transportation. 211 Service Navigators know the services that can help people get to where they need to go. A senior called 211. He had a medical appointment, but could no…

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Caller Story – June 21, 2021

Caller Story – June 21, 2021

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from Manitoba and New Brunswick. Manitoba: So much changes after the death of a spouse. 211 Service Navigators help people find the support services they are seeking after a loss. A woman called 211 looking for support services and some guidance. A teenager whom she had never met before, came on her property and asked for help. The caller stated that the…

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Caller Story – June 14, 2021

Caller Story – June 14, 2021

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from Newfoundland and Labrador and New Brunswick. Newfoundland and Labrador: So much changes after the death of a spouse. 211 Service Navigators help people find the support services they are seeking after a loss. A woman called from another province. She recently became a widow. She wants to move home to Newfoundland and Labrador with her children and to take some time…

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