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Author: Guleen Singh

Caller Story – March 23, 2024

Caller Story – March 23, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Sometimes the exact service that a client needs does not exist or is not available. However, even in these situations, 211 Service Navigators will display a helpful attitude. They will brainstorm, and check out alternative options to try to give the caller new ideas and leads. A 211 Service Navigator took a call from an individual who stated…

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Caller Story – March 16, 2024

Caller Story – March 16, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Applications can be difficult to do at the best of times. However, when people are stressed it becomes very difficult to figure out various requirements. 211 is available 24 hours a day. They can answer straightforward questions about application processes and put people in touch with the help they need to apply for…

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Caller Story – March 09, 2024

Caller Story – March 09, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Even when problems seem to be overwhelming, speaking to someone else can open up possibilities and solutions that were not apparent before. 211 Service Navigators are always there to help others, even when problems seem insurmountable. A male in his late teens called 211 looking for support with their alcohol abuse and recent drug use. The inquirer stated…

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Caller Story – March 02, 2024

Caller Story – March 02, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Losing a job is a very stressful experience. People may need many different kinds of support: income assistance, help with job searches, basic needs and even counselling. 211 Service Navigators approach these calls holistically, and will offer more than one type of support if necessary. A female caller contacted 211 and she told…

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Caller Story – February 24, 2024

Caller Story – February 24, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Isolation is painful. However, there are many programs in the community to foster social connections. 211 Service Navigators know the services that can banish isolation and foster the social attachments that are so necessary for people. A 211 Service Navigator took a call from an older adult woman in Winnipeg who was feeling socially isolated. She was also…

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Caller Story – February 17, 2024

Caller Story – February 17, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: 211 Service Navigators are accustomed to unpredictable calls. They never know what the next call will bring. They will always listen and attempt to assist callers even when they are facing situations not involving typical social service requests. A 211 Service Navigator received a call from rural New Brunswick. A male caller had…

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Caller Story – February 10, 2024

Caller Story – February 10, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: So many people want to help others in need, but do not know the best way to assist. 211 Service Navigators can suggest resources and agencies that know how to help those who are going through difficult circumstances including those who are experiencing homelessness. A concerned member of the public was on her way home, and saw an…

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Caller Story – February 03, 2024

Caller Story – February 03, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: There are many excellent and useful services available, but often the people who need them the most do not know how to access them. That is where 211 comes in. 211 Service Navigators know community and government programs, and can help people access the services that they need when they need them. A…

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Caller Story – January 27, 2024

Caller Story – January 27, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Service Navigators at 211 know the breadth of local options available for mental health counselling and crisis intervention. They will take the time to assess what a client is seeking and make sure that they receive the appropriate referrals. If they feel that the caller needs extra help, they will suggest advocacy or a follow-up call. A woman…

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Caller Story – January 20, 2024

Caller Story – January 20, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Many older adults want to live in their own homes for as long as possible. 211 Service Navigators want to help them do that, and they know the organizations and services that can help them live comfortably and safely in their homes. A male older adult called 211 because he needed assistance in…

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