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Author: Guleen Singh

Caller Story – December 20, 2021

Caller Story – December 20, 2021

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Newfoundland and Labrador. Newfoundland and Labrador: It is so hard when someone does not want to accept the help that they desperately need. Family and friends often feel powerless when someone is refusing services. Service Navigators will look for the best options in each situation and give friends and family valuable information about services available. A woman called 211 and…

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Caller Story – December 13, 2021

Caller Story – December 13, 2021

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from Manitoba and New Brunswick. Manitoba: Many people are not sure when it is best to call the police or other emergency personnel when they are facing a new or frightening situation. They may also be confused by emergency procedures and how to access assistance. 211 Service Navigators are trained to know when callers should be in touch with emergency responders and…

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Caller Story – December 06, 2021

Caller Story – December 06, 2021

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from Newfoundland and Labrador and New Brunswick. Newfoundland and Labrador: A little support can go a long way when someone is stressed. Even a simple call transfer or email can make someone feel that someone cares. A 211 Service Navigator took a call from a senior who was distressed. She had received a gift card from a non-profit agency and the card…

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Caller Story – November 29, 2021

Caller Story – November 29, 2021

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from Newfoundland and Labrador and New Brunswick. Newfoundland and Labrador: Caregiving is challenging, especially when it is not clear what services exist. 211 Service Navigators can help caregivers find the resources that their loved ones need. A woman called on behalf of her brother who has an intellectual disability and also requires a special diet. She told the Service Navigator: “I have…

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Caller Story – November 22, 2021

Caller Story – November 22, 2021

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Little things can mean a lot. For a senior who has trouble navigating a voice mail menu, assistance can mean the difference between frustration and accessing a service. 211 Service Navigators can give information about the best way to get through to services, and even assist callers who are having difficulties.   A senior called 211 wanting to…

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Caller Story – November 15, 2021

Caller Story – November 15, 2021

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from Newfoundland and Labrador and New Brunswick. Newfoundland and Labrador: The beauty of a service such as 211 is that callers who are isolated and are not easily able to leave their homes, can still access 211 and obtain needed services. A woman called 211 and told the Service Navigator that she was a senior who used a wheelchair and had several…

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Caller Story – November 08, 2021

Caller Story – November 08, 2021

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from Manitoba and New Brunswick. Manitoba: Many people are very upset about calls purporting to be from government sources asking for money or personal information and threatening dire consequences if people do not comply with these demands. 211 Service Navigators can help assess the situation and offer reassurance. A senior citizen called 211 in tears, wanting to reach the police. She told…

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Caller Story – November 01, 2021

Caller Story – November 01, 2021

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connections from Newfoundland and Labrador and New Brunswick. Newfoundland and Labrador: Making ends meet and providing food for a family has grown even more difficult during the pandemic. 211 Service Navigators are there to help callers find options and resources to help when times are hard. A woman called 211 and said that she was looking for food vouchers and food hampers….

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Caller Story – October 25, 2021

Caller Story – October 25, 2021

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from Newfoundland and Labrador and New Brunswick. Newfoundland and Labrador: It can take time to feel comfortable and confident using a new service, even 211. 211 Service Navigators will be patient and spend the time necessary to help new callers feel comfortable using 211. A man called 211 for the first time in St John’s. He asked several questions about 211 and…

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Caller Story – October 18, 2021

Caller Story – October 18, 2021

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Newfoundland and Labrador. Newfoundland and Labrador: It can be intimidating to deal with home repairs that someone has never faced before. As with any situation that stresses a caller, Service Navigators will assess the circumstances and help callers make an action plan on what to do. A senior called 211 and told the Service Navigator that she did not know…

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