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Author: Guleen Singh

Caller Story – February 10, 2024

Caller Story – February 10, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: So many people want to help others in need, but do not know the best way to assist. 211 Service Navigators can suggest resources and agencies that know how to help those who are going through difficult circumstances including those who are experiencing homelessness. A concerned member of the public was on her way home, and saw an…

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Caller Story – February 03, 2024

Caller Story – February 03, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: There are many excellent and useful services available, but often the people who need them the most do not know how to access them. That is where 211 comes in. 211 Service Navigators know community and government programs, and can help people access the services that they need when they need them. A…

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Caller Story – January 27, 2024

Caller Story – January 27, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Service Navigators at 211 know the breadth of local options available for mental health counselling and crisis intervention. They will take the time to assess what a client is seeking and make sure that they receive the appropriate referrals. If they feel that the caller needs extra help, they will suggest advocacy or a follow-up call. A woman…

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Caller Story – January 20, 2024

Caller Story – January 20, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Many older adults want to live in their own homes for as long as possible. 211 Service Navigators want to help them do that, and they know the organizations and services that can help them live comfortably and safely in their homes. A male older adult called 211 because he needed assistance in…

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Caller Story – January 13, 2024

Caller Story – January 13, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Rebuilding a life after domestic violence takes time and resources. There can be many practical needs, and 211 Service Navigators know who can help with these needs. Whatever their stage in their journey of healing, 211 is there for survivors of violence. A 211 Service Navigator took a call from an individual who told him that she was…

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Caller Story – January 06, 2024

Caller Story – January 06, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Sometimes callers know exactly what they are seeking when they call 211. Other times, they have a difficulty and they just do not know what to do to overcome it. Whether it is a short, specific call or a longer call filled with problem solving, 211 Service Navigators gauge where the caller is…

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Caller Story – December 23, 2023

Caller Story – December 23, 2023

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: When calling 211, people can request the language with which they are most comfortable. 211 has Service Navigators who speak French and English, 24 hours a day. Many Service Navigators also speak additional languages, and 211 uses a telephone interpretation line where over 140 languages are available. A Francophone woman called 211 because…

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Caller Story – December 16, 2023

Caller Story – December 16, 2023

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Donations to non-profit agencies are so very important for people in need. 211 has specific information on agencies taking donations. Having an idea of if non-profits can pick up items, how they handle donations and what their criteria are for accepting donations helps people to connect with an agency that they can feel comfortable with. An older adult…

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Caller Story – December 09, 2023

Caller Story – December 09, 2023

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: 211 Service Navigators are persistent! When they cannot get essential information for a caller one way, they will try another way. They realize how much people rely on the 211 Service for knowledge of community resources and they are committed to help clients access the information and services that they need. An individual…

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Caller Story – December 02, 2023

Caller Story – December 02, 2023

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: It is so hard to do anything these days without identification. Even getting something as basic as food from a food bank usually involves showing identification. Fortunately, 211 Service Navigators are always there to give options and help to problem solve about identification and getting access to basic necessities. An older adult contacted…

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