Caller Story – December 27, 2021
Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from New Brunswick.
Home modifications can make it possible for seniors with mobility issues to live in their own homes. If people need help finding home modification programs, 211 Service Navigators are just a call away.
A 211 Service Navigator took a call from a female senior whose husband had recently developed some mobility impairments and was becoming frail. They wanted to stay in their home where they were comfortable, but the bathroom would need work to make this hope feasible. She told the Service Navigator that she was looking for financial assistance to make some renovations in her bathroom to make it accessible for her husband.
The Service Navigator let the caller know that she wanted to help, but first needed to ask some questions to make sure that she found the right program. The Service Navigator probed as to what adaptations the caller’s husband would need. The caller said she was looking for help finding financial assistance, especially for a new raised toilet and accessible bars in the washroom. To assess for eligibility, the Service Navigator asked about their income; the couple had a low income.
The Service Navigator then found a program for persons with low income who need home rehabilitation. She let the caller know the contact information, program description and exactly how to apply. The caller took down this information and said that she would get in touch with the program immediately.