Caller Story – July 08, 2023

Caller Story – July 08, 2023

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba.


Making the transition into adulthood is challenging, especially when young adults have disabilities. Support during this time is crucial, and Service Navigators know the services that can help during this transition.

A 211 Service Navigator took a call from a woman who said she was calling on behalf of her son and daughter who were young adults. Her son had been diagnosed with Autism Spectrum Disorder (ASD) and would soon be turning 18. He would be aging out of his youth mental health supports, and the caller was looking for support for him into adulthood.

Her daughter was living with her at home, had no employment, and was also having some mental health struggles. She wanted to help both of her children, but she was not sure where to turn and or where to start.

The Service Navigator began by empathizing with the caller and listening to her situation. Next, he clarified the caller’s needs and restated what she was describing to identify the types of resources that would be helpful. For her son, the Service Navigator referred her to an organization that supports adults with disabilities after they turn 18.

For her daughter, he referred her to an employment agency that can help connect her with employment, as well as options for family therapy and general counseling. The caller was very pleased that there were options available for her family to use. She was thankful for the assistance.

Comments are closed.