Caller Story – May 31, 2021

Caller Story – May 31, 2021

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Newfoundland and Labrador.

Newfoundland and Labrador:

It can feel overwhelming to move to a new province, especially in the middle of a pandemic. Fortunately, new residents can call on 211 anytime with questions that they have as they adjust to their new home.

A caller who was new to the province was looking for counselling services. The caller now had no family doctor and needed to find services like those they had in their former province. They said: “There are so many changes when you move provinces; I don’t know where to start.”

Before getting into specific information, the 211 Service Navigator gave general orientation information on the province. Then the Service Navigator provided a description of the services of the Eastern Health Doorways Program and gave its contact information. She also provided the names of private clinics at the request of the caller. She described the services of each so that the caller had some idea whether they were appropriate. The caller said that they would connect with 211 again if they needed more information, especially as they were settling into their new home.

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