Caller Story – Nov. 1st, 2020

Caller Story – Nov. 1st, 2020

Each week we will post a summary of interesting and representative 211 calls. This week, a caller from Manitoba:

A woman called stating that she travelled with her boyfriend from a First Nations Community to Winnipeg. She has tested positive for COVID-19, is HIV positive and is also pregnant. They are being temporarily housed at a hotel in Winnipeg where they are self-isolating and in quarantine. The woman explained that she had left the First Nations Community in a hurry without any proper clothing, food or her medications. They have no cell phone but access to a phone in the hotel.

The call happened very early in the morning when most services were not yet open. The Community Resource Navigator made a call to the after-hours emergency Canadian Red Cross number and spoke with a worker who said they would be able to assist the couple with some food, clothing and perhaps other support. The Community Navigator called the woman back at the hotel and proceeded to do a three-way conference call with her and the Canadian Red Cross Worker. 

The caller was very grateful for the help of 211 provided during her emergency.

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