Caller Story – November 25, 2023

Caller Story – November 25, 2023

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba.


So many people want to help someone who is obviously having a difficult time, but just do not know how. 211 is a good first call in that circumstance. 211 Service Navigators will assess needs and help the caller come up with options.

A 211 Service Navigator took a call from an individual in Winnipeg who was concerned about someone who was sleeping in their parkade. The person did not seem physically ill in that they did not appear to need urgent medical assistance. However, they did seem somewhat disoriented, and the parkade was not a safe or healthy place to sleep. They said that they were hoping that someone could go to the parkade, to see if the individual needed any help and offer it if they did. However, they had no idea of where they could call to get the person the help they needed.

The Service Navigator assured the caller that Downtown Community Safety Partnership (DCSP) often visits individuals under these circumstances. He described their services and let the caller know how to reach them. The caller said that they would contact the DCSP and see if they could do a welfare check on the person sleeping in the parkade to see if they needed any assistance or services.

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