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Agency Data by the Numbers

Agency Data by the Numbers

We have been working with local partners to build up the collection of agencies, locations and programs that make up the 211 database of services. Partners and data contributors (formal and informal) include

Caller Story – May 25, 2024

Caller Story – May 25, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: 211 can be used by anyone. 211 Service Navigators are happy to inform other workers in the human services field about resources and options available in the community of which they may not have been aware. So many people work remotely or in the field and it can be a comfort to know that there is always someone…

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Caller Story – May 18, 2024

Caller Story – May 18, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: When people hear about a new program from friends or from the news, 211 is often their first call. 211 Service Navigators are always pleased to give information to callers about new programs. They are also aware that when questions become extremely detailed or about very specific situations, that it is best that…

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Caller Story – May 11, 2024

Caller Story – May 11, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: The right help at the right time makes settling in a new country so much easier. Newcomers can contact 211 anytime to receive up-to-date and trustworthy information about services in their new communities. A French-speaking newcomer to Canada called 211. He and his family had arrived in Canada just a few weeks before…

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Caller Story – May 04, 2024

Caller Story – May 04, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: 211 Service Navigators do not merely look up phone numbers in a database. They spend time thoroughly assessing clients’ situations and what they have already tried. They problem solve with clients and offer practical solutions and options. A caller to 211 was looking for a company that would wash all her walls. She had received a notice from…

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Caller Story – April 27, 2024

Caller Story – April 27, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Pregnancy can be a very exciting time, but it can also be confusing. There is so much to do to get ready for a new baby, especially around the health of the baby and the mother. 211 Service Navigators can help expectant parents find the right information and services on their journey towards…

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Caller Story – April 20, 2024

Caller Story – April 20, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Adjusting to the loss of a spouse is difficult, especially after being together for many years. 211 Service Navigators know services that can comfort those who are grieving and help them get through the pain of bereavement. A 211 Service Navigator took a call from an older adult who sounded very sad. He stated that he had recently…

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Caller Story – April 13, 2024

Caller Story – April 13, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: There are many great initiatives and programs for those in need. In many cases, however, people do not apply to programs that can help them because of a lack of knowledge of what is available and confusion about how to apply. 211 Service Navigators can give callers information about programs in their regions…

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Caller Story – April 06, 2024

Caller Story – April 06, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: It is so hard to watch a family member suffer from an addiction, but there is help available. 211 Service Navigators can look up mental health and addiction services 24 hours and can give inquirers information on many different options. A 211 Service Navigator received a chat from someone inquiring for supports on behalf of her family member….

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Caller Story – March 30, 2024

Caller Story – March 30, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: The needs of survivors of partner abuse do not disappear when the survivor leaves the relationship. They can still be in emotional and/or physical danger and need both practical and emotional support. A female caller contacted 211 in distress because she was being harassed by someone she had briefly dated. The male in…

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