Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Helping someone does not mean having all of the answers. When people really want to assist someone who is struggling, but do not know the best way to guide them, 211 is a good place to start. A 211 Service Navigator took a call from a woman who stated that she was helping an individual experiencing homelessness. She…
Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Sometimes having even a minimal amount of home support can make the difference between someone living comfortably in their own home and having to be admitted into long term care. 211 Service Navigators can help older adults find the support they need to continue living in their own homes. An older adult who…
Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Searching for housing can be both confusing and frustrating. Fortunately, 211 Service Navigators are there 24 hours to give people guidance and direction as they are looking for appropriate housing. A 211 Service Navigator took a call from an older adult looking for subsidized housing in Winnipeg. He did not understand how subsidized housing works, and was looking…
Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: People can feel adrift and unsure of what to do when they or their loved ones have medical issues, especially if they do not have a family doctor. This can lead to unnecessary emergency room visits. Although 211 Service Navigators are not medically trained, they do have an extensive knowledge of the human…
Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: When a concerned member of the public sees someone who needs help, but the person is not in an emergency situation that needs 911, 211 is a great place to call. 211 Service Navigators can assess what services the individual needs and can connect them with those essential supports. A man called 211 and stated that he had…
Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: It is especially important that people who do not have their own family doctor know how to access the health services that they need. 211 is a resource that is open 24 hours through which people can find programs and services that they require. A 211 Service Navigator took an English call from…
Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: It is so important that newcomers get the information that they need to access services and begin to settle in their new homes. 211 is available 24 hours to assist people to adapt and thrive in their new communities. A refugee from the Ukraine had arrived in Manitoba the day before her call to 211, and she told…
Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: One of the most useful aspects of 211 is that people can find out about a multitude of different kinds of services during one call. Service Navigators will also probe for needs that the caller may not initially mention to make sure they are getting all of the assistance that they require. A…
Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Newcomers understandably have so many questions and concerns when they come to their new country. Fortunately, 211 Service Navigators are only a phone call or a text away to help them to settle in their new homes. A 211 Service Navigator received a call from a recent refugee from the Ukraine who was having trouble finding work. He…
Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: When people notice that someone in their community is struggling, 211 is a good first call. Service Navigators will calmly assess the situation, and suggest resources that can assist the person who is having a hard time. A 211 Service Navigator took a call from a woman who said that she was very…