Caller Story – January 13, 2024

Caller Story – January 13, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Rebuilding a life after domestic violence takes time and resources. There can be many practical needs, and 211 Service Navigators know who can help with these needs. Whatever their stage in their journey of healing, 211 is there for survivors of violence. A 211 Service Navigator took a call from an individual who told him that she was…

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Caller Story – January 06, 2024

Caller Story – January 06, 2024

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Sometimes callers know exactly what they are seeking when they call 211. Other times, they have a difficulty and they just do not know what to do to overcome it. Whether it is a short, specific call or a longer call filled with problem solving, 211 Service Navigators gauge where the caller is…

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Caller Story – December 23, 2023

Caller Story – December 23, 2023

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: When calling 211, people can request the language with which they are most comfortable. 211 has Service Navigators who speak French and English, 24 hours a day. Many Service Navigators also speak additional languages, and 211 uses a telephone interpretation line where over 140 languages are available. A Francophone woman called 211 because…

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Caller Story – December 16, 2023

Caller Story – December 16, 2023

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Donations to non-profit agencies are so very important for people in need. 211 has specific information on agencies taking donations. Having an idea of if non-profits can pick up items, how they handle donations and what their criteria are for accepting donations helps people to connect with an agency that they can feel comfortable with. An older adult…

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Caller Story – December 09, 2023

Caller Story – December 09, 2023

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: 211 Service Navigators are persistent! When they cannot get essential information for a caller one way, they will try another way. They realize how much people rely on the 211 Service for knowledge of community resources and they are committed to help clients access the information and services that they need. An individual…

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Caller Story – December 02, 2023

Caller Story – December 02, 2023

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: It is so hard to do anything these days without identification. Even getting something as basic as food from a food bank usually involves showing identification. Fortunately, 211 Service Navigators are always there to give options and help to problem solve about identification and getting access to basic necessities. An older adult contacted…

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Caller Story – November 25, 2023

Caller Story – November 25, 2023

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: So many people want to help someone who is obviously having a difficult time, but just do not know how. 211 is a good first call in that circumstance. 211 Service Navigators will assess needs and help the caller come up with options. A 211 Service Navigator took a call from an individual in Winnipeg who was concerned…

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Caller Story – November 18, 2023

Caller Story – November 18, 2023

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: It can be so frustrating to wait for a needed service. Service Navigators will show empathy in those situations and problem solve with callers about what they want to do next. A 211 Service Navigator took a call from a woman who requested that 211 find her a family physician. She explained her…

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Caller Story – November 11, 2023

Caller Story – November 11, 2023

Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: The prospect of not being able to pay for housing is frightening. Yet that is a reality that many people face daily. 211 Service Navigators know the financial programs that can help people who are struggling to pay their bills. The 211 Service Navigator took a call from a woman who was facing financial hardship. She was waiting…

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Caller Story – November 04, 2023

Caller Story – November 04, 2023

Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: It is so hard when people are far away from their loved ones when they are experiencing a crisis. However, 211 Service Navigators can give resources to people anxious about their loved ones in another region. A 211 Service Navigator took a call in French from the province of Quebec from an adult…

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