Caller Story – November 12, 2022
Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Often members of the public see people who are experiencing homelessness and want to help, but just do not know how to do so. 211 Service Navigators are there to explain how outreach services work, and can often make warm transfers to services at the time of the call. A 211 Service Navigator took a call from a…