Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Often members of the public see people who are experiencing homelessness and want to help, but just do not know how to do so. 211 Service Navigators are there to explain how outreach services work, and can often make warm transfers to services at the time of the call. A 211 Service Navigator took a call from a…
Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Energy efficiency programs help conservation efforts, as well as bring down energy costs for consumers – so essential during these difficult economic times. People can call 211 to find about energy efficiency programs that can benefit them and the environment. A 211 Service Navigator took a call from a male from Saint John…
Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: 211 is flexible. People who need help can use the 211 website to make their own searches or they can call 211 24 hours if they need more emotional support and assistance with problem solving. For those people who are more comfortable online, but who still want more of a human connection than doing their own search, they…
Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: Newcomers understandably have many questions when they are settling in their new communities. 211 Service Navigators are there 24 hours to answer the questions that newcomers have about Canadian services and organizations. A 211 Service Navigator took a call from a woman who had arrived in Canada with her husband and their children…
Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from Manitoba. Manitoba: Many Canadians have opened their hearts and even their homes to Ukrainian people fleeing the war in the Ukraine. They want to help Ukrainians newcomers become settled in their new home, but in order to do that, they need accurate information about the services available in Canada. 211 Service Navigators will listen and ensure that newcomers from the…
Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick and Newfoundland and Labrador. New Brunswick: It is so important that people feel connected to their communities and that their views matter. Since the pandemic began, those who do not have access to the Internet or who are not comfortable online have often felt excluded. Fortunately, they can still easily reach out to 211 by phone and connect to…
Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from Manitoba: 211 Service Navigators provide information on a wide variety of programs, and can find organizations and assistance in the callers’ own communities, so that they can access what they need. A female caller in Winnipeg stated that she was interested in getting the Emergency Response Information Kit, also known as ERIK, for her mother who was an older adult. When…
Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from New Brunswick , Newfoundland and Labrador and Manitoba. New Brunswick: 211 Service Navigators are there 24 hours a day. They can help people get the help that they need during a crisis. A 211 Service Navigator took a call from a man who desperately needed mental health assistance. He was on the side of the road and calling from his cell…
Each week we will post a summary of interesting and representative 211 calls. This week, we have a connection from New Brunswick. New Brunswick: A 211 Service Navigator took a call from an older adult who was worried about not receiving the Emergency Food and Fuel Benefit. He explained that he had confirmed his bank account information many times and also checked his mailbox for a cheque, but nothing had come. He stated that he and his wife were older…
Each week we will post a summary of interesting and representative 211 calls. This week, we have connections from Manitoba. Manitoba: Being a new parent is both challenging and confusing. 211 Service Navigators know the resources that can help people to successfully make the transition to being parents. A 211 Service Navigator took a call from a woman who was calling on behalf of her friend. She said that he was a new father who needed some support on learning…
